FAQs

What is Try and Buy Service?

This service entitles you to try out your purchases at the time of delivery, pay only for what you like and return the rest on-the-spot. Try and Buy is a paid service, available on most of the products and in 31 Cities, you can enter pin code on product page to check service availability. Try and Buy is only available on orders containing <=5 items in cart. To avail this service min. order value should be Rs.1199 and above. To avail the service, please ensure that you tick the 'Try and Buy' box on check-out page and choose delivery address where you are comfortable trying product. Terms of service may differ for our new customers.

Try and Buy will not be available during big sale days; We will re-offer the service, post such events.

 

Why are there different prices for the same product? Is it legal?

Myntra is an online marketplace platform that enables independent sellers to sell their products to buyers. The prices are solely decided by the sellers, and Myntra does not interfere in the same. There could be a possibility that the same product is sold by different sellers at different prices. Myntra rightfully fulfils all legal compliances of onboarding multiple sellers on its forum as it is a marketplace platform.

I saw the product at Rs. 1000 but post clicking on the product, there are multiple prices and the size which I want is being sold for Rs. 1600. Why is there a change in price in the product description page?

Myntra is an online marketplace, and multiple sellers could be selling a particular style at different prices as may be set by each such seller respectively. The product price on the listing page of the platform, may not always reflect the lowest price for that particular style. This is because the seller whose price is displayed on the list page is selected based on the application of a number of parameters and price is only one such parameter. However, once you land on the product display page on the platform for a specific style, you will have access to the price offered by all sellers on the platform for the relevant style.

 

How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?

If you receive an e-mail, a call from a person/association claiming to be from Myntra seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Myntra or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Here are a couple of baits fraudsters often use to cheat consumers:

Congratulations! You have been nominated as a ‘Top Myntra customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer.

Hi, I’m calling from Myntra. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 5000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.